Responsible Gaming at qb99

At qb99, responsible gaming is not a legal checkbox — it is a core part of how we operate. We are committed to providing every player in Bangladesh with a safe, fair, and transparent gambling environment. That means giving you genuine tools to manage your gambling behaviour, clear information about how games work, and a direct line to our support team whenever you need help.

We know that for the overwhelming majority of qb99 players, betting on cricket, spinning the slots, or playing live casino games is pure entertainment. But we also know that for a small number of people, gambling can stop being fun and start causing harm. qb99 takes that possibility seriously, and everything on this page is designed to help you — or someone you care about — if that situation ever arises.

Deposit limits are one of the most practical responsible gaming tools qb99 offers. By setting a limit on how much you can deposit into your qb99 account over a given period, you create a financial boundary that prevents unplanned overspending — even in moments when the excitement of a game makes it tempting to chase a losing streak.

You can set or adjust a deposit limit at any time from your account settings. Increases to an existing limit take effect after a 7-day cooling-off period, giving you time to reconsider. Reductions to a limit take effect immediately.

A time-out is a short, voluntary break from gambling. Unlike full self-exclusion, a time-out is designed for players who simply want to step away from the platform for a defined period — perhaps after a long session, during a stressful week, or whenever they feel they need a breather. qb99 offers time-out periods of 24 hours, 48 hours, and 7 days.

During an active time-out, you will not be able to log in to your qb99 account, place bets, or access any gaming content. Your account balance is safely preserved. Once the time-out period expires, your account will automatically become accessible again. To activate a time-out, contact qb99 support at [email protected] or use the account settings panel.

Self-exclusion is the strongest voluntary responsible gaming measure available at qb99. When you self-exclude, you are asking qb99 to prevent you from accessing the platform for a period you choose — ranging from 30 days to 6 months, 12 months, or permanently. Self-exclusion is the right choice if you feel that gambling has begun to have a negative impact on your daily life, finances, relationships, or mental well-being.

To request self-exclusion, contact qb99 support at [email protected] with your account username and your chosen exclusion period. Our team will action your request promptly — typically within one business hour. During self-exclusion, any pending promotional communications will also be suspended. To end a self-exclusion before its scheduled expiry, you must contact support and allow a mandatory 7-day reflection period before your account is reinstated.

Problem gambling does not always look the way people expect. It rarely starts as a dramatic crisis — more often it develops gradually, through small changes in behaviour that are easy to overlook or justify. The following signs may indicate that gambling is becoming a problem for you or someone close to you:

If you recognise several of the signs above in your own behaviour, please do not wait for the situation to worsen. Contact qb99 support to activate your preferred responsible gaming tool, or reach out to a professional gambling support organisation for independent advice and counselling.

For most qb99 players, gambling is a positive leisure activity. Here are some practical habits that can help you keep it that way:

• Set a gambling budget before you start playing, and treat it as a fixed entertainment expense — not as money you expect to win back.
• Only gamble with money you can genuinely afford to lose. Never use money allocated for rent, food, utilities, or savings.
• Take regular breaks during play sessions. Step away from the screen, stretch, drink water, and remind yourself that the outcome of any game is based on chance.
• Never gamble when you are stressed, upset, tired, or under the influence of alcohol. Emotional or impaired states lead to poor decision-making.
• Balance gambling with other leisure activities. Enjoying cricket, spending time with family in Dhaka, Chittagong, or Sylhet, or pursuing a hobby keeps gambling in its proper perspective.
• Never borrow money to gamble, and never try to win back losses through larger bets. Every game session is independent — past losses do not affect future outcomes.

qb99 is strictly an adults-only platform. Players must be aged 21 years or older to register an account or use any of the Services. During registration, qb99 requires all new players to confirm their age and will conduct age verification checks as part of the KYC process. Any account found to belong to or be used by a person under the age of 21 will be immediately suspended and any funds will be handled in accordance with our Terms and Conditions.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. You should also never share your qb99 account login credentials with anyone, including family members, to prevent unauthorised access by minors.

If you feel that gambling is negatively affecting your life, or if you simply want to activate any of the responsible gaming tools described on this page, our support team is here for you. There is no judgement — reaching out is a sign of strength, not weakness. Our team handles all responsible gaming requests with complete confidentiality.