qb99 Privacy Policy

This Privacy Policy ("Policy") describes how qb99 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of registered users ("Player", "User", "you") who access the qb99 website, mobile site, and associated services (collectively, "the Services"). qb99 is committed to handling your personal data responsibly and in accordance with applicable data protection standards. This Policy should be read alongside our Terms and Conditions, which govern your use of the Services.

By registering an account on qb99 or using the Services, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please do not register an account or use the Services.

qb99 collects personal data from you directly when you register an account, make a deposit or withdrawal, contact customer support, or otherwise interact with the Services. We also collect certain data automatically when you use the platform.

The categories of personal data we collect include:

• Identity data: full name, date of birth, gender, and a copy of your government-issued identity document (such as your Bangladesh NID or passport) provided during KYC verification.
• Contact data: mobile phone number, email address, and residential address (city, district, Bangladesh).
• Financial data: payment method details (for example, bKash wallet number, Nagad account number, or bank account number) used for deposits and withdrawals; transaction history on your qb99 account.
• Technical data: IP address, device type, operating system, browser type and version, time zone, and session data collected automatically when you access the Services.
• Usage data: pages visited, games played, betting activity, session duration, and feature interactions on the qb99 platform.
• Communications data: records of messages you send to qb99 customer support, including the content of those messages and any attachments you provide.

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless you voluntarily provide such information in a support communication, in which case we will only use it to resolve your specific query and will not store it beyond what is necessary for that purpose.

qb99 uses the personal data we collect for the following purposes:

• Account creation and management: to register your account, verify your identity, maintain your account records, and provide you with access to the Services.
• Transaction processing: to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or card), and to maintain an accurate transaction history on your account.
• Regulatory compliance: to comply with applicable anti-money laundering (AML) obligations, KYC requirements, and any other legal or regulatory obligations applicable to qb99's operations.
• Customer support: to respond to your support queries, resolve complaints, and communicate with you about your account.
• Responsible gaming: to monitor gameplay patterns, identify indicators of problem gambling, enforce deposit and session limits you set, and administer self-exclusion requests.
• Platform improvement and security: to analyse usage patterns, detect and prevent fraud, investigate suspected breaches of our Terms, and improve the features and performance of the Services.

qb99 processes your personal data on the following legal bases:

qb99 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances set out below:

• Payment processors: we share your financial data with payment service providers (such as bKash, Nagad, and Rocket) only to the extent necessary to process your deposits and withdrawals. These processors are contractually bound to handle your data securely and only for the specified payment purpose.
• Identity verification providers: we share your identity documents with third-party KYC verification service providers who assist us in verifying the authenticity of your identity documents. These providers are bound by strict data processing agreements.
• IT and platform service providers: we may share technical and usage data with third-party technology providers who support the operation of the qb99 platform (for example, hosting, analytics, and security providers). These providers act as data processors under our instruction and are prohibited from using your data for their own purposes.
• Law enforcement and regulatory authorities: we may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities if we are legally required to do so, or if we reasonably believe that disclosure is necessary to prevent, detect, or investigate suspected illegal activity, fraud, or a serious breach of our Terms.

Other than in the circumstances described above, qb99 will not disclose your personal data to any third party without your explicit prior consent.

When you make a deposit or withdrawal on qb99 using a mobile financial service such as bKash, Nagad, or Rocket, the transaction is processed directly by the relevant payment service provider. qb99 does not store your full bKash PIN, Nagad PIN, or any equivalent authentication credential on its servers. We receive only a transaction confirmation reference and the associated amount to update your qb99 account balance.

For card payments processed via Visa or Mastercard, qb99 uses PCI-DSS compliant payment gateways. Card data (card number, CVV, expiry date) is never stored on qb99 servers. All card data is transmitted directly to and processed by the PCI-DSS compliant gateway. qb99 retains only the last four digits of the card number and the card type for account record purposes.

qb99 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your session preferences, analyse usage patterns, and maintain account security. A cookie is a small data file placed on your device by a website server when you visit a site. Cookies do not contain executable code and cannot access other files on your device.

qb99 uses the following types of cookies: strictly necessary cookies (required for the platform to function — these cannot be disabled); functional cookies (which remember your language preference and session state); and analytics cookies (which help us understand how players use the platform so we can improve it). We do not use advertising or retargeting cookies.

qb99 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are as follows: account data and KYC documents are retained for the duration of your account's active lifetime plus a minimum of five years following account closure; transaction records are retained for a minimum of five years from the date of the transaction in accordance with applicable financial crime prevention obligations; and support communications are retained for two years from the date of the communication.

When the applicable retention period expires, qb99 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an individual. Where complete deletion is not immediately practicable (for example, because data is held in backup archives), we will isolate the data from further processing and delete it as soon as reasonably possible.

qb99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data transmissions between your device and our servers; encrypted storage of sensitive personal data at rest; strict access controls limiting data access to authorised personnel on a need-to-know basis; regular security assessments and vulnerability testing of the qb99 platform; and staff training on data protection and information security obligations.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, qb99 will take all reasonable steps to contain the breach and, where required by applicable law, will notify affected users within a reasonable timeframe. If you suspect that your qb99 account has been compromised, please contact our support team immediately at [email protected].

As a registered user of qb99, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact qb99 support at [email protected] with a clear description of your request. We will respond to all valid requests within a reasonable period and will not charge a fee for handling reasonable data rights requests.

• Right of access: you have the right to request a copy of the personal data qb99 holds about you and information about how it is processed.
• Right to rectification: if any personal data qb99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: you have the right to request that qb99 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that this right is subject to our legal obligations to retain certain data (such as KYC and transaction records) for prescribed minimum periods.
• Right to restrict processing: you have the right to request that qb99 restrict the processing of your personal data in certain circumstances, such as while the accuracy of the data is contested or while a complaint is being investigated.
• Right to data portability: where processing is based on your consent or on a contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.

qb99 may need to verify your identity before processing a data rights request to ensure that we are providing data or making changes only to the correct account holder. We will inform you promptly if we are unable to fulfil a request and will explain the reason.

The qb99 platform is strictly restricted to players aged 21 years and above. qb99 does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an account or use the Services. If qb99 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on qb99, please notify us immediately at [email protected].

qb99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features of the Services. Where changes are material, we will provide advance notice to registered users via email or an in-platform notification before the updated Policy takes effect. Your continued use of the Services after the effective date of any update constitutes your acceptance of the updated Policy.

The most current version of this Privacy Policy is always published on this page. We recommend reviewing this Policy periodically. The date displayed at the top of this page reflects when the Policy was last revised.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qb99 handles your personal data, our support team is available 24 hours a day, 7 days a week. We aim to acknowledge all privacy-related queries within a reasonable timeframe and to resolve complaints efficiently.

You can reach us by email at [email protected]